Ticket Urgency Manager Minutes and Date Needed: Web and LAN 7.5.4.

[RJSamp]

OK, I'm lost (as always).

How do I access the Ticket Urgency Manager view to edit the minutes for a given level of Urgency?

LAN:

WEB:

Thanks!

RJ Samp

[RJLedger]

Well.. in the LAN (a bit convoluted ;-) it is via the Admin tool:

  Systems -> Offices (tab)->Edit office profile you want to setup -> Service/Support tab -> Urgency button..

Every office (main Remote) has it's own settings..

[RJSamp]

I got it....thanks for finding it!

So for the WEB they must have the LAN Administrator installed and change the Urgency throught that......

and NOT Tools....Manage.....Urgency....  IMHO this is BAD FAD

And I don't see anything in the Urgency table that ties to a specific Office Profile.....a SITECODE tieing to a specific BRANCHOPTION being the obvious answer.....

Guess I'll have to post this to IdeaLogix, thanks for steering me to the ADMIN GUI (I do recall the interface back in SupportLogix.....).