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Showing ideas with status Comments Requested. Show all ideas

More control over SLXID's

Status: Comments Requested
by Employee on 05-28-2010 11:48 AM

Staying within the constrainsts of using the CHAR(12) field for the ID field on all Tables/Entities, I would like the ability to

  1. Assign a unique key generator to my entities - instead of everything using the "Other" key
  2. Choose the 1 character "prefix" for the internal ID - instead of everything using "Q"
  3. Choose the fomat/calculation for the "Pretty Key" prefix & suffix - instead of having to use the format of "xxxx-xx-xxxxxx" (Opis' SupportExpress allowed this)

Better would be the ability to define your own key - GUID, etc. But short of that...

Status: Comments Requested

Needs to be fully "capable"

Status: Comments Requested
by CRuskin on 03-15-2010 06:52 PM

The existing customer facing web portal is simply too limited and complex to be of any real value. There are multiple "low end" help desk products that have a single customer facing web portal with the following features right out of the box:

 

ESSENTIAL FEATURES 

1. Easy help tickets

2. Integrated customer Knowledge base

3. File downloads (secure https per customer account)

4. News

5. Customer self registration?

6. Integration with the customer support contracts

 

Many of these products provide a simple single user experience. Sage needs this capability out of the box! The omission of these features is unacceptable.

Secondly the web site is far too application centric, customers need something more intuitive - the buttons to submit, view, etc should all be at the top, there should be no learning curve required.

 

Other features that would also be nice

1. Interface to Credit card for purchasing (sell software and modules from the customer service portal)

2. Skins / branding capable

3. Ability to have an integrated project management plug in 

4. Some customer facing reporting - incidents, durations etc

5. Dynamic searching of the knowledgebase as tickets are being created - perhaps this has already been solved so no ticket is created.

6. Built in forum

7. Knowledgebase and standard procedures management tools

8. Integrated wiki 

Status: Comments Requested
Good post with lots of specifics. Customer Portal has been showing up on the feature request radar a lot recently. What is the level of demand for Customer Portal? Part of the equation seems to be that we haven't done a lot of work on Customer Portal because there hasn't been a lot of demand for it. Or is the reverse true, that there hasn't been a lot of demand because the feature set is too limited? Another recent suggestion was to allow the Customer Portal to be configured to be Account centric instead of Contact centric. How does the list in this idea stack up against Customer Portal requirements from the other BP's/Customers?
0 Kudos

Create new account globe returns an error when the url line is blank

Status: Comments Requested
by teqd4b on 08-10-2010 11:39 AM

We feel that this is inconsistant with a good user experience, and should not assume that the user would know to hit the Back button

Status: Comments Requested
Hi, Dee. Can you give us more information about when this happens? What form/screen are you looking at when you encounter this? Thanks.
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0 Kudos

Replace IdeaLogix with the same vehicle/system as the MAS communities are now using

Status: Comments Requested
by RJLedger on 03-27-2010 08:33 AM - last edited on 03-27-2010 01:42 PM

We all know that IdeaLogix has not been easy to use and tends to be very frustrating. Obviously (some of) the other Sage Communities have had the same (miserable) experience.

 

The MAS Communities have now switched over to a much better mechanism than this forum. I suggest that the SalesLogix IdeaLogix be replaced with the same mechanism that the MAS community now uses ASAP.

 

This will provide for a consistent approach for all Sage Products/Communities.

 

For those who are interested look here:

 https://www11.v1ideas.com/SageERP/MAS90and200

 

Also:

https://www11.v1ideas.com/SageERP/MAS500

 

Also:

https://www11.v1ideas.com/SageERP/Accpac 

 

A login for one works all locations ;-) 


Message Edited by RJLedger on 03-27-2010 04:42 PM
Status: Comments Requested
Hi RJ, Thanks for your idea and suggestion. It would be very helpful if you could share the top 5 reasons you feel the MAS/Accpac ideas forums are much better. We'd like to provide this feedback to Lithium and have them address for us, but just stating that they are much better doesn't explain the frustration you're experiencing. Thanks, Tawny
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0 Kudos

Open Records in Separate Panes

Status: Comments Requested
by Employee on 10-26-2009 05:17 PM
From UA:  In the Web Client, I’d like the ability to open records in separate panes and be able to switch focus between the panes in order work on multiple tasks concurrently. I would also like the ability to resize and minimize the panes individually.
Status: Comments Requested

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